SÄRSKILD™️ - Return Policy
As a small company, our sales help to build our business to where it is today. Please take the time to read over our return policy if you wish to purchase something from our store.
Please do not hesitate to contact a staff representative at firstname.lastname@example.org in regards to any statements or questions.
Returns Guideline - Australia
If the item has been worn and/or washed, torn, unable to be resold in our conditions or a size tag is removed we will not issue a refund.
You have 14 days to contact us and issue a return for your item from the date you received it. Including weekends & holidays.
Afterpay merchant fees are non refundable in the event of a refund (If you have paid by Afterpay we are charged a 6% fee + 30c which is non refundable to us, so if a refund is requested we can issue the refund minus the 6% + 30c Afterpay fee.)
Once we have received your item we will inspect it and notify you we have received your returned item. If your return is approved, we will initiate a store credit or a refund will be issued to the original method of payment minus the cost of postage fees.
To Return Or Exchange an item due to size, colour or indifference, a fee of $10.00 is required. This covers return shipping and shipping again to your destination.
All products have a fair and intended guideline to sizes. We also extend our items to markets around Perth, and soon different boutiques and collectives.
You can purchase Return Insurance at the checkout if you feel this may be a problem or you are giving the item as a gift.
This offer is only available for Australian Customers with a Australian Shipping Address attached to the order.
Free shipping is a one way service we provide to our customers.
Not for our returns.
We recommend a tracked return and we do not take any responsibility for lost returns. You may contact our store to go through our shipping provider for the cheapest & safest shipping available to our store and customers.
If you have any questions please contact us at email@example.com
SÄRSKILD™️ does not currently offer exchanges or refunds for international customers. We will offer a refund on faulty products if enough evidence is provided. This can be obtained when contacting our team: - firstname.lastname@example.org
Ticket for an event may be refunded only 24 hours within purchase. They cannot be refunded before or after an event has happened.
If you believe your package was tampered with, damaged or has issues with the packaging, you will need to contact our support team under the subject
' [Damage] - Return ' at email@example.com
Note: You will need to submit photographic evidence of the damages.
Payment & Credits
Once we have approved your return, you will be contacted within 24-48 hours of arrival to our facilities. SÄRSKILD™️ does not have a credit system for purchases or store use. You will be refunded your purchase excluding shipping rate to have the item sent back to us. The refund may take 1-5 business days depending on your card issuer's policy.
We will be notified for transactions that have been correctly sent. You will not be allowed to change the card you wish to have the refund on. The refund will be only sent to the biller's information given to us.
Please Be Aware!
This can be changed without notice. Make to read up about our policies every time you decide to order. Keep your invoices as well.
2020 © SÄRSKILD™️ - Updated 20th May 2020